KYC & Identity Verification · reliability comparison
Jumio vs Sumsub: which is more reliable? (2026)
Jumio is more reliable than Sumsub, scoring 84.5 vs 75.8 out of 100. Over the last 90 days Jumio reported 7 incidents and Sumsub reported 5, with effective uptime of 99.85% and 99.49% respectively. Sumsub resolves incidents faster on average (15m).
Data updated Nov 1, 2026 · How we score
| Metric | Jumio | Sumsub |
|---|---|---|
| Reliability score | 84.5 | 75.8 |
| Rank (identity verification providers) | #6 | #10 |
| Uptime (90 days) | 99.85% | 99.49% |
| Incidents (90 days) | 7 | 5 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 2h 36m | 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Jumio and Sumsub differ
- Jumio reported 40% more incidents than Sumsub over the last 90 days (7 vs 5).
- Sumsub fixes problems faster: 15m on average, against 2h 36m for Jumio (10.4× quicker).
- Jumio's longest outage on record lasted 1h 46m (May 9, 2026); Sumsub's lasted 3d (Mar 2, 2026).
90-day uptime
Jumio
Sumsub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jumio incidents
- Degraded performanceOct 30, 2026 · resolved in 1h 54m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 20, 2026 · resolved in 2h 11m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 1, 2026 · resolved in 13h 38m
Degradation of Identity Verification & DocProof Services due to the OCR model instability
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing, Doc Proof Processing, Doc Proof Processing, Doc Proof Processing
- Degraded performanceOct 1, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Degraded performanceSep 30, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Major outageSep 2, 2026 · resolved in 31m
Service Instability for Identity Verification services in - (SGP DC)official update ↗
Affected: Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing +4 more
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →