Help Desk Software · reliability comparison
Zendesk vs Zoho Desk: which is more reliable? (2026)
Zoho Desk is more reliable than Zendesk, scoring 100.0 vs 51.7 out of 100. Over the last 90 days Zendesk reported 13 incidents and Zoho Desk reported 0, with effective uptime of 98.85% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Zendesk | Zoho Desk |
|---|---|---|
| Reliability score | 51.7 | 100.0 |
| Rank (help desk platforms) | #12 | — |
| Uptime (90 days) | 98.85% | 100% |
| Incidents (90 days) | 13 | 0 |
| Partial / major outages | 10 | 0 |
| Avg time to resolve | 7h 47m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Zendesk and Zoho Desk differ
- Zoho Desk reported no incidents in the last 90 days, while Zendesk reported 13.
- Zendesk had 10 partial or major outages, compared with 0 for Zoho Desk.
90-day uptime
Zendesk
Zoho Desk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Zendesk incidents
- Partial outageOct 29, 2026 · resolved in 43m
Multiple Products access issues in Pod26
Affected: Support, Agent Workspace (via Support)
- Degraded performanceOct 29, 2026 · resolved in 2h 40m
Affected: Forethought AI Agents, Dashboard
- Major outageOct 28, 2026 · resolved in 1h 1m
Some customers are encountering CF error messages accessing Zendesk Supportofficial update ↗
Affected: Support, API, Knowledge, Articles / Knowledge Base, Community, Misc +24 more
- Partial outageOct 23, 2026 · resolved in 2h 58m
US-East degraded trafficofficial update ↗
Affected: Support, Ticketing
- Partial outageOct 22, 2026 · resolved in 2h 3m
Support Search errors pod 27official update ↗
Affected: Support, Search
- Degraded performanceOct 16, 2026 · resolved in 4d 14h
Affected: AI Agents, Core Services, Dashboard, Analytics
Recent Zoho Desk incidents
No incidents reported by Zoho Desk in the last 90 days.
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime