Monthly outage report

January 2024 business software outage report

In January 2024, the vendors we track reported 108 incidents, including 49 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS3315 of 16Revel Systems (3)
Shipping & Fulfillment Software3213 of 15ShippingEasy (2)

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software0012 of 12—
Business Banking0015 of 15—
Expense Management Software0015 of 15—
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software5515 of 16Gusto (5)
Subscription Billing Platforms2015 of 16Bold Subscriptions (2)

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems1015 of 16Apaleo (1)
Restaurant Online Ordering Platforms5215 of 19HungerRush (2)
Restaurant POS8414 of 17Lavu (3)
Restaurant Reservation Systems0015 of 15—
Vacation Rental Software3214 of 16Rentals United (2)

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software2114 of 16Exercise.com (1)
Salon & Spa Booking Software1114 of 15Vagaro (1)
Therapy Practice Management Software3114 of 16Practice Better (2)
Veterinary Practice Management Software2212 of 13Otto (2)

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software1013 of 14Shop-Ware (1)
Field Service Management2217 of 18Service Fusion (2)
Property Management Software0016 of 16—

Back office & professional services

CategoryIncidentsPartial / majorClean vendorsMost incidents
Appointment Scheduling Software1112 of 13OnceHub (1)
Business Phone Systems12312 of 16Vonage Business Communications (5)
Childcare Management Software1112 of 13Brightwheel (1)
Cloud Storage & Office Suites1015 of 16SugarSync (1)
E-Signature Software5210 of 14Dropbox Sign (2)
Employee Scheduling Software2112 of 14Planday (1)
Form & Survey Builders4013 of 15Typeform (3)
Legal Practice Management Software0016 of 16—
Password Managers1111 of 12Keeper (1)
Project Management Software2014 of 16Basecamp (1)
Team Chat Apps0016 of 16—
Video Conferencing1111 of 12Whereby (1)

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms2011 of 12AdRoll (2)
Affiliate & Partner Management Platforms0016 of 16—
Affiliate Networks0013 of 13—
CRM Software2013 of 15Insightly (1)
Email Marketing Platforms1014 of 15Drip (1)
Help Desk Software6312 of 15Freshdesk (3)
Marketing Automation & CDPs0015 of 15—
Push Notification Services1112 of 13Novu (1)
Referral & Loyalty Programs2013 of 15LoyaltyLion (1)
Social Media Management Tools1015 of 16CoSchedule (1)
Web & Product Analytics1114 of 15Plausible Analytics (1)
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers639 of 13Descope (2)
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD2213 of 15SourceHut (1)
LLM API Providers0016 of 16—
Managed Database Services4113 of 15CockroachDB Cloud (2)
Monitoring & Observability7413 of 16Datadog (4)
SMS & Voice APIs2114 of 15ClickSend (2)
Transactional Email APIs0014 of 14—

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement0012 of 12—
iGaming Payment Providers0014 of 14—

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms2213 of 14TicketSpice (2)
Online Course Platforms3013 of 15Thinkific (2)

Longest outages in January 2024