Outage report · Major outage
BigCommerce outage on Sep 16, 2026
Contact Center System Outage
SeverityMajor outage
StartedSep 16, 2026, 09:15UTC
ResolvedSep 16, 2026, 15:42UTC
Duration6h 27m
What happened
BigCommerce reported a major outage starting Sep 16, 2026, 09:15 UTC, affecting Client Portal, Support Center. It was marked resolved at Sep 16, 2026, 15:42 UTC.
- The incident lasted 6h 27m from first report to resolution.
- It was the 2nd longest of 7 significant outages BigCommerce reported in the 12 months up to it.
- BigCommerce had reported 4 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from BigCommerce
This incident has been resolved.
What our independent monitoring saw
Our independent monitoring of BigCommerce started after this incident, so this report is based on BigCommerce's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
BigCommerce's overall reliability
53.0/100
BigCommerce has a reliability score of 53.0/100, with 98.88% effective uptime and 36 incidents over the last 90 days.
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