Outage report · Partial outage
Xero outage on Sep 16, 2026
Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central
What happened
Xero reported a partial outage starting Sep 16, 2026, 08:49 UTC, affecting Xero Central. It was marked resolved at Sep 16, 2026, 15:12 UTC.
- The incident lasted 6h 24m from first report to resolution.
- It was the 2nd longest of 8 significant outages Xero reported in the 12 months up to it.
- Xero had reported 7 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Xero
Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central
What our independent monitoring saw
Our independent monitoring of Xero started after this incident, so this report is based on Xero's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Xero's overall reliability
Xero has a reliability score of 48.6/100, with 98.61% effective uptime and 27 incidents over the last 90 days.
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