Outage report · Major outage
Braze outage on Sep 16, 2026
Braze Support Services Outage
SeverityMajor outage
StartedSep 16, 2026, 09:17UTC
ResolvedSep 16, 2026, 16:09UTC
Duration6h 52m
What happened
Braze reported a major outage starting Sep 16, 2026, 09:17 UTC, affecting Braze Support Services. It was marked resolved at Sep 16, 2026, 16:09 UTC.
- The incident lasted 6h 52m from first report to resolution.
- It was the 2nd longest of 5 significant outages Braze reported in the 12 months up to it.
- Braze had reported no other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Braze
This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.
What our independent monitoring saw
Our independent monitoring of Braze started after this incident, so this report is based on Braze's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Braze's overall reliability
78.0/100
Braze has a reliability score of 78.0/100, with 99.65% effective uptime and 4 incidents over the last 90 days.
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