Outage report · Major outage

Box outage on Mar 25, 2026

[Critical] Issue with Box Shuttle

SeverityMajor outage

StartedMar 25, 2026, 05:52UTC

ResolvedMar 25, 2026, 17:00UTC

Duration11h 8m

What happened

Box reported a major outage starting Mar 25, 2026, 05:52 UTC, affecting Box Shuttle. It was marked resolved at Mar 25, 2026, 17:00 UTC.

The incident lasted 11h 8m from first report to resolution.
It was the 2nd longest of 17 significant outages Box reported in the 12 months up to it.
Box had reported 9 other partial or major outages in the 90 days before it.
6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Box

We recently addressed issues affecting Shuttle \(migration service\). We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. ‌ Between 03/24/2026 08:00 PM PDT and 03/25/2026 11:40 AM PDT on Mar 24–25, 2026 — some users may have experienced difficulties while working in Box. During this time, users reported blank pages, timeouts, and failures when configuring or running migration jobs in the Shuttle interface. ‌ The issue occurred after a vendor-managed database maintenance update that included an operating system and security library change, which caused the affected database clusters to enter a read-only or degraded state and prevented normal job configuration and history access. We were able to resolve the issue after the vendor reverted the change on the affected clusters and our teams restarted the dependent services, after which we verified normal operation. In addition, we will take steps to

Read Box's official incident report ↗