Outage report · Partial outage
Freshdesk outage on Mar 25, 2026
Partial Service Outage – Tickets and Automation
SeverityPartial outage
StartedMar 25, 2026, 11:18UTC
ResolvedMar 25, 2026, 13:21UTC
Duration2h 3m
What happened
Freshdesk reported a partial outage starting Mar 25, 2026, 11:18 UTC. It was marked resolved at Mar 25, 2026, 13:21 UTC.
- The incident lasted 2h 3m from first report to resolution.
- Freshdesk had reported 4 other partial or major outages in the 90 days before it.
- 9 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
We are currently experiencing issues with background workers, which is impacting certain functionalities. Our team is actively investigating and working towards a resolution.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.8/100
Freshdesk has a reliability score of 61.8/100, with 99.42% effective uptime and 19 incidents over the last 90 days.
Visit Freshdesk ↗Full Freshdesk reliability report and live status → · Most reliable Freshdesk alternatives →
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