Outage report · Partial outage

Freshdesk Contact Center (Freshcaller) outage on Mar 25, 2026

Partial Service Outage - Call Assignment

SeverityPartial outage
StartedMar 25, 2026, 11:18UTC
ResolvedMar 25, 2026, 13:35UTC
Duration2h 17m

What happened

Freshdesk Contact Center (Freshcaller) reported a partial outage starting Mar 25, 2026, 11:18 UTC. It was marked resolved at Mar 25, 2026, 13:35 UTC.

  • The incident lasted 2h 17m from first report to resolution.
  • Freshdesk Contact Center (Freshcaller) had reported 2 other partial or major outages in the 90 days before it.
  • 9 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

We are currently experiencing issues with number purchasing and call assignment. Our team is actively investigating and working to resolve the issue.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Freshdesk Contact Center (Freshcaller)'s overall reliability

79.9/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 79.9/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →