Outage report · Major outage

Freshdesk Contact Center (Freshcaller) outage on Mar 2, 2026

Service Disruption in Middle East Region

SeverityMajor outage
StartedMar 2, 2026, 05:22UTC
ResolvedApr 20, 2026, 13:30UTC
Duration49d 8h

What happened

Freshdesk Contact Center (Freshcaller) reported a major outage starting Mar 2, 2026, 05:22 UTC. It was marked resolved at Apr 20, 2026, 13:30 UTC.

  • The incident lasted 49d 8h from first report to resolution.
  • It was the longest significant outage Freshdesk Contact Center (Freshcaller) reported in the 12 months up to it.
  • Freshdesk Contact Center (Freshcaller) had reported 2 other partial or major outages in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

Due to ongoing AWS infrastructure issues in the UAE, Freshworks is migrating impacted customer data to a secure European facility. For full details and next steps, visit our Community post: https://freshworks.com/medc-bcp

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Freshdesk Contact Center (Freshcaller)'s overall reliability

79.9/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 79.9/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →