Outage report · Major outage

Freshdesk Contact Center (Freshcaller) outage on Jun 13, 2023

Latency issue due to Third-Party Service Provider

SeverityMajor outage
StartedJun 13, 2023, 19:10UTC
ResolvedJun 13, 2023, 20:50UTC
Duration1h 40m

What happened

Freshdesk Contact Center (Freshcaller) reported a major outage starting Jun 13, 2023, 19:10 UTC. It was marked resolved at Jun 13, 2023, 20:50 UTC.

  • The incident lasted 1h 40m from first report to resolution.
  • Freshdesk Contact Center (Freshcaller) had reported 1 other partial or major outage in the 90 days before it.
  • 7 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

We are currently facing issues with one of our third-party services. Our best minds are working on fixing this. More updates to follow.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Freshdesk Contact Center (Freshcaller)'s overall reliability

74.8/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 74.8/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →