Outage report · Major outage
Freshdesk outage on Jun 13, 2023
Latency with Tickets list view page and Apps
SeverityMajor outage
StartedJun 13, 2023, 19:10UTC
ResolvedJun 13, 2023, 21:20UTC
Duration2h 11m
What happened
Freshdesk reported a major outage starting Jun 13, 2023, 19:10 UTC. It was marked resolved at Jun 13, 2023, 21:20 UTC.
- The incident lasted 2h 11m from first report to resolution.
- Freshdesk had reported 2 other partial or major outages in the 90 days before it.
- 7 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
We are facing latency issues accessing the tickets list view page and marketplace apps execution inside tickets due to issues with one of our Third-party services. Our best minds are working on this. More updates to follow.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
52.7/100
Freshdesk has a reliability score of 52.7/100, with 99.41% effective uptime and 18 incidents over the last 90 days.
Visit Freshdesk ↗Full Freshdesk reliability report and live status → · Most reliable Freshdesk alternatives →
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