Shop-Ware outage on Jun 13, 2023

What happened

Shop-Ware reported a major outage starting Jun 13, 2023, 19:00 UTC, affecting Web Application. It was marked resolved at Jun 13, 2023, 21:10 UTC.

• The incident lasted 2h 10m from first report to resolution.
• Shop-Ware had reported 2 other partial or major outages in the 90 days before it.
• 7 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Shop-Ware

Shop-Ware uses AWS \(Amazon Web Services\) for a variety of technical reasons. Beginning at 11:49 AM PDT on 6/13/2023, customers began experiencing errors in Shop-Ware that were a result of a degredation of the AWS service. Some issues reported resulting from the AWS outage were as follows: * Getting logged out of Shop-Ware * Inability to get logged back in * The "Reset Password" mechanism was not working * Photos were not loading in any repair order \(e.g. within "notes", etc.\) Please note that the AWS outage affected many other websites, not just Shop-Ware. AWS began recovering from the degradation of service at around 1:38 PM PDT. As a result, internet sites using AWS \(such as Shop-Ware\) came back online, and services were restored.

Read Shop-Ware's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Shop-Ware started after this incident, so this report is based on Shop-Ware's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageDaySmart SalonJun 13, 2023, 18:58 UTC

  Errors Logging Into Cloud Applications (Web & Mobile App)

• Major outageFreshdesk Contact Center (Freshcaller)Jun 13, 2023, 19:10 UTC

  Latency issue due to Third-Party Service Provider

• Major outageFreshdeskJun 13, 2023, 19:10 UTC

  Latency with Tickets list view page and Apps

• Partial outageCourierJun 13, 2023, 19:13 UTC

  An incident with Courier's hosting infrastructure has been identified and is impacting access to service.

• Partial outageDripJun 13, 2023, 19:46 UTC

  Service Disruption Due to Hosting Provider

• Partial outageWhen I WorkJun 13, 2023, 19:54 UTC

  Intermittent issues with the Web API

• Major outageLunchboxJun 13, 2023, 20:14 UTC

  AWS Service Incident Causing Outages for Integration Partners

Shop-Ware's overall reliability

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