Outage report · Partial outage
Freshsales outage on Jan 22, 2026
Issues with Custom mail servers using O365
SeverityPartial outage
StartedJan 22, 2026, 19:05UTC
ResolvedJan 23, 2026, 07:45UTC
Duration12h 40m
What happened
Freshsales reported a partial outage starting Jan 22, 2026, 19:05 UTC. It was marked resolved at Jan 23, 2026, 07:45 UTC.
- The incident lasted 12h 40m from first report to resolution.
- It was the 3rd longest of 8 significant outages Freshsales reported in the 12 months up to it.
- Freshsales had reported 1 other partial or major outage in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshsales
Some users may experience email delivery issues when sending or receiving emails through Outlook due to a third-party service disruption. We are working closely with the provider to investigate and will share updates as available.
What our independent monitoring saw
Our independent monitoring of Freshsales started after this incident, so this report is based on Freshsales's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshsales's overall reliability
83.1/100
Freshsales has a reliability score of 83.1/100, with 99.83% effective uptime and 8 incidents over the last 90 days.
Visit Freshsales ↗Full Freshsales reliability report and live status → · Most reliable Freshsales alternatives →
Get Freshsales outage alerts
We'll email you when Freshsales reports a partial or major outage, and when it's fixed. Free, and you can stop any time.