Monthly outage report

July 2021 business software outage report

In July 2021, the vendors we track reported 64 incidents, including 27 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS1015 of 16Loyverse (1)
Shipping & Fulfillment Software1114 of 15Easyship (1)

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software0012 of 12—
Business Banking0015 of 15—
Expense Management Software1114 of 15Airbase (1)
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software1015 of 16Namely (1)
Subscription Billing Platforms0016 of 16—

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems0016 of 16—
Restaurant Online Ordering Platforms0019 of 19—
Restaurant POS1016 of 17Loyverse (1)
Restaurant Reservation Systems2213 of 15SevenRooms (1)
Vacation Rental Software0016 of 16—

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software2014 of 16Mariana Tek (1)
Salon & Spa Booking Software0015 of 15—
Therapy Practice Management Software2115 of 16Cliniko (2)
Veterinary Practice Management Software0013 of 13—

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management3315 of 18Housecall Pro (1)
Property Management Software0016 of 16—

Back office & professional services

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms0012 of 12—
Affiliate & Partner Management Platforms0016 of 16—
Affiliate Networks0013 of 13—
CRM Software2113 of 15Capsule CRM (1)
Email Marketing Platforms3013 of 15Drip (2)
Help Desk Software6312 of 15Tidio (3)
Marketing Automation & CDPs2114 of 15CleverTap (2)
Push Notification Services0013 of 13—
Referral & Loyalty Programs1014 of 15LoyaltyLion (1)
Social Media Management Tools0016 of 16—
Web & Product Analytics0015 of 15—
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD1114 of 15Travis CI (1)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability0016 of 16—
SMS & Voice APIs0015 of 15—
Transactional Email APIs0014 of 14—

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement2111 of 12CleverTap (2)
iGaming Payment Providers1013 of 14emerchantpay (1)

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms0014 of 14—
Online Course Platforms0015 of 15—

Longest outages in July 2021