Monthly outage report

August 2021 business software outage report

In August 2021, the vendors we track reported 74 incidents, including 22 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS0016 of 16—
Shipping & Fulfillment Software0015 of 15—

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software0012 of 12—
Business Banking0015 of 15—
Expense Management Software3213 of 15Emburse Professional (2)
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software4015 of 16Namely (4)
Subscription Billing Platforms0016 of 16—

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems1015 of 16Stayntouch (1)
Restaurant Online Ordering Platforms1018 of 19Deliverect (1)
Restaurant POS0017 of 17—
Restaurant Reservation Systems0015 of 15—
Vacation Rental Software1015 of 16Hospitable (1)

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software0016 of 16—
Salon & Spa Booking Software0015 of 15—
Therapy Practice Management Software0016 of 16—
Veterinary Practice Management Software0013 of 13—

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management3116 of 18Kickserv (2)
Property Management Software2115 of 16Buildium (2)

Back office & professional services

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms0012 of 12—
Affiliate & Partner Management Platforms0016 of 16—
Affiliate Networks0013 of 13—
CRM Software3013 of 15Insightly (2)
Email Marketing Platforms1114 of 15AWeber (1)
Help Desk Software6014 of 15Freshdesk (6)
Marketing Automation & CDPs1014 of 15CleverTap (1)
Push Notification Services0013 of 13—
Referral & Loyalty Programs0015 of 15—
Social Media Management Tools4415 of 16CoSchedule (4)
Web & Product Analytics0015 of 15—
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD1014 of 15Travis CI (1)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability6615 of 16Datadog (6)
SMS & Voice APIs1014 of 15Textmagic (1)
Transactional Email APIs0014 of 14—

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement1011 of 12CleverTap (1)
iGaming Payment Providers1013 of 14emerchantpay (1)

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms1113 of 14TicketSpice (1)
Online Course Platforms2014 of 15Mighty Networks (2)

Longest outages in August 2021