Monthly outage report

May 2023 business software outage report

In May 2023, the vendors we track reported 126 incidents, including 47 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

Category	Incidents	Partial / major	Clean vendors	Most incidents
E-commerce Platforms	2	1	12 of 13	Ecwid (2)
Retail POS	1	1	15 of 16	Epos Now (1)
Shipping & Fulfillment Software	5	2	14 of 15	Pirate Ship (5)

Payments & finance

Category	Incidents	Partial / major	Clean vendors	Most incidents
Accounting Software	3	2	11 of 12	FreshBooks (3)
Business Banking	0	0	15 of 15	—
Expense Management Software	4	1	13 of 15	Rydoo (3)
KYC & Identity Verification	2	0	15 of 16	Sumsub (2)
Payment Processors	0	0	15 of 15	—
Payroll & HR Software	5	3	14 of 16	Gusto (4)
Subscription Billing Platforms	5	3	13 of 16	ChargeOver (2)

Restaurants & hospitality

Category	Incidents	Partial / major	Clean vendors	Most incidents
Hotel Property Management Systems	0	0	16 of 16	—
Restaurant Online Ordering Platforms	8	4	14 of 19	Deliverect (2)
Restaurant POS	3	3	15 of 17	HungerRush (2)
Restaurant Reservation Systems	1	0	14 of 15	SevenRooms (1)
Vacation Rental Software	6	0	15 of 16	Streamline (6)

Health, beauty & fitness

Category	Incidents	Partial / major	Clean vendors	Most incidents
Gym & Studio Management Software	3	0	14 of 16	Virtuagym (2)
Salon & Spa Booking Software	1	0	14 of 15	DaySmart Salon (1)
Therapy Practice Management Software	1	0	15 of 16	Practice Better (1)
Veterinary Practice Management Software	3	1	11 of 13	Otto (2)

Trades & property

Category	Incidents	Partial / major	Clean vendors	Most incidents
Auto Repair Shop Software	3	2	13 of 14	Shop-Ware (3)
Field Service Management	11	6	15 of 18	Tradify (6)
Property Management Software	3	0	14 of 16	Buildium (2)

Back office & professional services

Category	Incidents	Partial / major	Clean vendors	Most incidents
Appointment Scheduling Software	0	0	13 of 13	—
Business Phone Systems	7	2	13 of 16	net2phone (5)
Childcare Management Software	1	1	12 of 13	Famly (1)
Cloud Storage & Office Suites	1	1	15 of 16	Tresorit (1)
E-Signature Software	5	1	11 of 14	Dropbox Sign (3)
Employee Scheduling Software	0	0	14 of 14	—
Form & Survey Builders	0	0	15 of 15	—
Legal Practice Management Software	1	0	15 of 16	MyCase (1)
Password Managers	3	2	10 of 12	Keeper (2)
Project Management Software	1	0	15 of 16	Hive (1)
Team Chat Apps	2	0	14 of 16	Rocket.Chat (1)
Video Conferencing	0	0	12 of 12	—

Marketing & customer communication

Category	Incidents	Partial / major	Clean vendors	Most incidents
Advertising Platforms	2	0	11 of 12	AdRoll (2)
Affiliate & Partner Management Platforms	0	0	16 of 16	—
Affiliate Networks	0	0	13 of 13	—
CRM Software	6	1	11 of 15	Freshsales (3)
Email Marketing Platforms	2	1	14 of 15	AWeber (2)
Help Desk Software	9	1	14 of 15	Freshdesk (9)
Marketing Automation & CDPs	0	0	15 of 15	—
Push Notification Services	1	1	12 of 13	Courier (1)
Referral & Loyalty Programs	6	4	11 of 15	LoyaltyLion (2)
Social Media Management Tools	1	1	15 of 16	CoSchedule (1)
Web & Product Analytics	1	0	14 of 15	Lucky Orange (1)
Web Hosting	0	0	15 of 15	—

AI & developer tools

Category	Incidents	Partial / major	Clean vendors	Most incidents
AI Chat Assistants	0	0	10 of 10	—
App Hosting Platforms	0	0	15 of 15	—
Authentication Providers	2	1	12 of 13	Frontegg (2)
CDN & DNS Providers	0	0	16 of 16	—
Cloud Providers	0	0	14 of 14	—
Code Hosting & CI/CD	0	0	15 of 15	—
LLM API Providers	0	0	16 of 16	—
Managed Database Services	0	0	15 of 15	—
Monitoring & Observability	1	0	15 of 16	BugSnag (1)
SMS & Voice APIs	1	1	14 of 15	ClickSend (1)
Transactional Email APIs	1	0	13 of 14	Mailjet (1)

iGaming & betting technology

Category	Incidents	Partial / major	Clean vendors	Most incidents
iGaming Affiliate Software	0	0	14 of 14	—
iGaming CRM & Player Engagement	0	0	12 of 12	—
iGaming Payment Providers	1	1	13 of 14	emerchantpay (1)

Creators & events

Category	Incidents	Partial / major	Clean vendors	Most incidents
Event Ticketing Platforms	3	1	13 of 14	Bizzabo (3)
Online Course Platforms	1	1	14 of 15	Kartra (1)

Longest outages in May 2023

Partial outageStampedMay 1, 2023 · 261d 20h
Twitter Service Interruption
Partial outageCoScheduleMay 6, 2023 · 2d 16h
Calendar, Project Reports, and Resources Panel not operational
Partial outageFreshBooksMay 3, 2023 · 2d 5h
#may03-invoice-creation-failing
Major outageFreshBooksMay 29, 2023 · 5h 55m
FreshBooks - Access Issues
Partial outageBizzaboMay 18, 2023 · 5h 15m
Attendee Website Access
Partial outageLunchboxMay 16, 2023 · 3h 52m
Lunchbox 2.0 - Incident - Outage (Tuesday, May 16, 2023)
Partial outageMenufyMay 13, 2023 · 3h 41m
Clover POS Order Errors
Partial outageFronteggMay 31, 2023 · 3h 5m
Frontegg Services are showing Degraded Performance in EU & US
Partial outageShop-WareMay 12, 2023 · 2h 49m
The issue affecting 360 Payments has been addressed. Please contact Support for any further issues.
Partial outageEcwidMay 10, 2023 · 2h 43m
Broken Labels on Ecwid Instant Site