Outage report · Partial outage
ClickSend outage on Oct 20, 2025
We are currently experiencing an incident service affecting SMS & MMS Campaigns functionality. Users may not be able send SMS & MMS campaigns through the dashboard or API. We're also experiencing dashboard issues that is showing the old UI.
What happened
ClickSend reported a partial outage starting Oct 20, 2025, 18:30 UTC, affecting SMS, Online Dashboard, MMS. It was marked resolved at Oct 20, 2025, 22:49 UTC.
- The incident lasted 4h 18m from first report to resolution.
- ClickSend had reported no other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from ClickSend
The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.
What our independent monitoring saw
Our independent monitoring of ClickSend started after this incident, so this report is based on ClickSend's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
ClickSend's overall reliability
ClickSend has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.
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