Outage report · Partial outage

Freshdesk outage on Oct 20, 2025

Partial Outage due to our Cloud provider

SeverityPartial outage
StartedOct 20, 2025, 07:11UTC
ResolvedOct 20, 2025, 20:30UTC
Duration13h 19m

What happened

Freshdesk reported a partial outage starting Oct 20, 2025, 07:11 UTC. It was marked resolved at Oct 20, 2025, 20:30 UTC.

  • The incident lasted 13h 19m from first report to resolution.
  • It was the 3rd longest of 14 significant outages Freshdesk reported in the 12 months up to it.
  • Freshdesk had reported 4 other partial or major outages in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk

We are currently investigating issues affecting our services hosted on our cloud provider. Users may experience degraded performance or service interruptions during this time. Our team is actively working with the cloud provider team to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available.

Read Freshdesk's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Freshdesk's overall reliability

61.2/100

Freshdesk has a reliability score of 61.2/100, with 99.40% effective uptime and 20 incidents over the last 90 days.

Visit Freshdesk ↗

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