Outage report · Major outage

monday CRM outage on Oct 20, 2025

Investigating connectivity issues across accounts and devices due to an AWS outage

SeverityMajor outage

StartedOct 20, 2025, 07:12UTC

ResolvedOct 20, 2025, 21:18UTC

Duration14h 6m

What happened

monday CRM reported a major outage starting Oct 20, 2025, 07:12 UTC, affecting Platform, Platform. It was marked resolved at Oct 20, 2025, 21:18 UTC.

The incident lasted 14h 6m from first report to resolution.
It was the longest significant outage monday CRM reported in the 12 months up to it.
monday CRM had reported 2 other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from monday CRM

**What Happened:** On October 20th, starting around 03:00 AM EST, our US server customers experienced approximately 250 minutes of disruption, including about 165 minutes of full system downtime followed by 522 minutes of degraded performance that affected automations and integrations. The issue was caused by an outage of our third-party provider, AWS, which primarily impacted the US region, but also created downstream effects globally. As a result, some customers in our EU and AU regions experienced related degraded performance issues with API, automations, and integrations, lasting up to 150 minutes. ‌ **What caused it:** This incident was caused by a major outage at our third-party provider, AWS \(Amazon Web Services\), in one of their U.S. data center regions. This outage led to widespread disruptions across many platforms, including [monday.com](http://monday.com). This issue began with errors and delays within AWS’s core systems, which affected how our servers handled data

Read monday CRM's official incident report ↗