Outage report · Partial outage

Freshsales outage on Oct 20, 2025

Partial Outage due to our Cloud provider

SeverityPartial outage
StartedOct 20, 2025, 07:11UTC
ResolvedOct 20, 2025, 20:30UTC
Duration13h 19m

What happened

Freshsales reported a partial outage starting Oct 20, 2025, 07:11 UTC. It was marked resolved at Oct 20, 2025, 20:30 UTC.

  • The incident lasted 13h 19m from first report to resolution.
  • It was the 2nd longest of 8 significant outages Freshsales reported in the 12 months up to it.
  • Freshsales had reported 1 other partial or major outage in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshsales

We are currently investigating issues affecting our services hosted on our cloud provider. Users may experience degraded performance or service interruptions during this time. Our team is actively working with the cloud provider team to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available.

Read Freshsales's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshsales started after this incident, so this report is based on Freshsales's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Freshsales's overall reliability

80.8/100

Freshsales has a reliability score of 80.8/100, with 99.80% effective uptime and 9 incidents over the last 90 days.

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