Monthly outage report

April 2025 business software outage report

In April 2025, the vendors we track reported 312 incidents, including 124 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

Category	Incidents	Partial / major	Clean vendors	Most incidents
E-commerce Platforms	3	1	12 of 13	Volusion (3)
Retail POS	8	4	12 of 16	Zettle by PayPal (4)
Shipping & Fulfillment Software	11	3	10 of 15	Veeqo (5)

Payments & finance

Category	Incidents	Partial / major	Clean vendors	Most incidents
Accounting Software	2	1	10 of 12	FreeAgent (1)
Business Banking	0	0	15 of 15	—
Expense Management Software	4	0	13 of 15	Emburse Professional (2)
KYC & Identity Verification	1	0	15 of 16	Jumio (1)
Payment Processors	2	0	13 of 15	Clover (1)
Payroll & HR Software	2	0	14 of 16	Justworks (1)
Subscription Billing Platforms	10	2	10 of 16	Orb (3)

Restaurants & hospitality

Category	Incidents	Partial / major	Clean vendors	Most incidents
Hotel Property Management Systems	3	1	15 of 16	RMS Cloud (3)
Restaurant Online Ordering Platforms	3	2	16 of 19	Checkmate (1)
Restaurant POS	12	5	13 of 18	PAR POS (Brink) (4)
Restaurant Reservation Systems	29	27	11 of 15	Zenchef (21)
Vacation Rental Software	3	1	14 of 16	Track (2)

Health, beauty & fitness

Category	Incidents	Partial / major	Clean vendors	Most incidents
Gym & Studio Management Software	2	2	15 of 16	Wodify (2)
Salon & Spa Booking Software	11	5	11 of 15	DaySmart Salon (3)
Therapy Practice Management Software	9	4	13 of 16	IntakeQ / PracticeQ (4)
Veterinary Practice Management Software	4	1	11 of 13	Digitail (3)

Trades & property

Category	Incidents	Partial / major	Clean vendors	Most incidents
Auto Repair Shop Software	2	1	13 of 14	Shop-Ware (2)
Field Service Management	9	2	12 of 18	FieldEdge (2)
Property Management Software	4	1	13 of 16	Buildium (2)

Back office & professional services

Category	Incidents	Partial / major	Clean vendors	Most incidents
Appointment Scheduling Software	16	11	7 of 13	OnceHub (6)
Business Phone Systems	11	2	11 of 16	Dialpad (6)
Childcare Management Software	0	0	13 of 13	—
Cloud Storage & Office Suites	8	3	11 of 16	Dropbox (2)
E-Signature Software	2	2	12 of 14	PandaDoc (1)
Employee Scheduling Software	11	5	10 of 14	Planday (4)
Form & Survey Builders	7	4	9 of 15	Paperform (2)
Legal Practice Management Software	6	3	13 of 16	Actionstep (3)
Password Managers	6	1	9 of 12	LastPass (3)
Project Management Software	9	3	11 of 16	Airtable (3)
Team Chat Apps	0	0	16 of 16	—
Video Conferencing	6	1	10 of 12	Pexip (5)

Marketing & customer communication

Category	Incidents	Partial / major	Clean vendors	Most incidents
Advertising Platforms	2	0	11 of 12	AdRoll (2)
Affiliate & Partner Management Platforms	2	2	15 of 16	Trackdesk (2)
Affiliate Networks	2	2	12 of 13	ClickBank (2)
CRM Software	7	1	10 of 15	Attio (2)
Email Marketing Platforms	6	4	12 of 15	GetResponse (3)
Help Desk Software	8	2	11 of 15	Front (3)
Marketing Automation & CDPs	12	2	9 of 15	Braze (3)
Push Notification Services	4	0	11 of 13	Braze (3)
Referral & Loyalty Programs	3	0	14 of 15	Yotpo Loyalty & Referrals (3)
Social Media Management Tools	7	1	13 of 16	Sprout Social (3)
Web & Product Analytics	4	1	11 of 15	Hotjar (1)
Web Hosting	0	0	15 of 15	—

AI & developer tools

Category	Incidents	Partial / major	Clean vendors	Most incidents
AI Chat Assistants	2	1	9 of 10	Perplexity (2)
App Hosting Platforms	0	0	15 of 15	—
Authentication Providers	6	3	9 of 13	Okta Workforce Identity (3)
CDN & DNS Providers	1	1	15 of 16	deSEC (1)
Cloud Providers	3	0	12 of 14	UpCloud (2)
Code Hosting & CI/CD	1	0	14 of 15	SourceHut (1)
LLM API Providers	7	4	13 of 16	Cerebras Inference (3)
Managed Database Services	4	0	13 of 15	Turso (3)
Monitoring & Observability	8	0	11 of 16	Better Stack (4)
SMS & Voice APIs	3	0	14 of 15	Plivo (3)
Transactional Email APIs	3	1	12 of 14	Mailtrap Email Sending (2)

iGaming & betting technology

Category	Incidents	Clean vendors	Most incidents
iGaming Affiliate Software	0	14 of 14	—
iGaming CRM & Player Engagement	8	8 of 12	Braze (3)
iGaming Payment Providers	3	13 of 14	AstroPay (3)

Creators & events

Category	Incidents	Partial / major	Clean vendors	Most incidents
Event Ticketing Platforms	5	2	10 of 14	TicketSpice (2)
Online Course Platforms	5	3	13 of 15	Stan (4)

Longest outages in April 2025

Partial outagePAR POS (Brink)Apr 30, 2025 · ongoing
Important Update: Support for Legacy Windows Versions Has Ended
Partial outageTradifyApr 27, 2025 · 3d 4h
tradehq.com.au not resolving
Partial outageBold SubscriptionsApr 7, 2025 · 1d 23h
Issues with FastLane Payment Processing
Partial outageOnceHubApr 16, 2025 · 1d 19h
Users have reported issues when trying to schedule Zoom meetings through OnceHub or trying to connect/reconnect Zoom.
Partial outageIterableApr 23, 2025 · 1d 16h
Queries to data stored on C120 cluster are failing
Partial outageVeeqoApr 23, 2025 · 1d 1h
Incident with sellers unable to ship to Northern Ireland using EVRI/Myhermes
Partial outageSuccesswareApr 28, 2025 · 1d
SW Mobile: Login and Assignment Issue
Partial outageVolusionApr 30, 2025 · 1d
Failure To Receive Order Notification Emails
Partial outageDaySmart SalonApr 16, 2025 · 20h 35m
Text Messaging service interruption
Major outageVeeqoApr 16, 2025 · 20h 9m
Incident with Amazon Shipping being unavailable for US sellers