Outage report · Major outage

Actionstep outage on Oct 20, 2025

AWS Outage Impacting Us-East-1 - 20 October 2025

SeverityMajor outage

StartedOct 20, 2025, 16:58UTC

ResolvedOct 20, 2025, 20:19UTC

Duration3h 21m

What happened

Actionstep reported a major outage starting Oct 20, 2025, 16:58 UTC, affecting Login / Launchpad, USA (East). It was marked resolved at Oct 20, 2025, 20:19 UTC.

The incident lasted 3h 21m from first report to resolution.
It was the 2nd longest of 5 significant outages Actionstep reported in the 12 months up to it.
Actionstep had reported 4 other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Actionstep

**Post-Incident Summary: North America \(US-East-1\) – AWS Outage Impact – October 20, 2025** **Incident Overview** On October 20, 2025, Actionstep services in the US-East-1 region were affected by a widespread outage within Amazon Web Services \(AWS\). This incident originated from AWS infrastructure and impacted many cloud-based platforms globally, not just Actionstep. As a result, customers experienced degraded performance and intermittent downtime across the Practice Management and Legal Accounting platforms. **Impact** The outage occurred between approximately **9:39 a.m. and 2:19 p.m. MDT**. During this period, some customers in North America experienced slow performance, timeouts, and temporary unavailability of certain features. The issue was entirely due to an AWS infrastructure failure and was not caused by Actionstep systems or changes. **Resolution** AWS restored functionality in the affected region, after which Actionstep systems automatically recovered. Our

Read Actionstep's official incident report ↗