Outage report · Partial outage
Hightouch outage on Oct 20, 2025
Upstream AWS outage impacting some Hightouch services
What happened
Hightouch reported a partial outage starting Oct 20, 2025, 07:47 UTC, affecting AWS ap-south-1 (Mumbai), Customer API, AWS eu-west-1 (Ireland), Event ingestion (US), AWS eu-west-1 (Ireland), Partner API, AWS us-east-1 (N. Virginia), Event syncing (US) and 7 more. It was marked resolved at Oct 20, 2025, 10:31 UTC.
- The incident lasted 2h 44m from first report to resolution.
- It was the 3rd longest of 4 significant outages Hightouch reported in the 12 months up to it.
- Hightouch had reported 4 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Hightouch
All Hightouch services have been restored following the upstream AWS incident. If you have any questions or need assistance, please reach out to our support team.
What our independent monitoring saw
Our independent monitoring of Hightouch started after this incident, so this report is based on Hightouch's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Hightouch's overall reliability
Hightouch has a reliability score of 89.2/100, with 99.92% effective uptime and 9 incidents over the last 90 days.
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