Outage report · Partial outage
Iterable outage on Oct 20, 2025
Platform Impact – Third-Party Vendor Disruption (Regional)
What happened
Iterable reported a partial outage starting Oct 20, 2025, 13:15 UTC, affecting Global Web Application, Global API Success, Global Links, Global System Webhooks, Global Partner Webhooks, Global Analytics Processing, Global Catalog, Global API Ingestion and 2 more. It was marked resolved at Oct 20, 2025, 21:54 UTC.
- The incident lasted 8h 40m from first report to resolution.
- It was the 3rd longest of 9 significant outages Iterable reported in the 12 months up to it.
- Iterable had reported 1 other partial or major outage in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Iterable
All ongoing issues from today have now been resolved, including all AI and datasharing services that were previously still experiencing occasional latency. For any questions, please contact support@iterable.com. Thank your for patience and understanding as we worked through these issues today with our provider.
What our independent monitoring saw
Our independent monitoring of Iterable started after this incident, so this report is based on Iterable's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Iterable's overall reliability
Iterable has a reliability score of 93.7/100, with 99.96% effective uptime and 4 incidents over the last 90 days.
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