Outage report · Partial outage
Stytch outage on Oct 20, 2025
Elevated SMS OTP errors/ delays
SeverityPartial outage
StartedOct 20, 2025, 16:57UTC
ResolvedOct 20, 2025, 20:36UTC
Duration3h 39m
What happened
Stytch reported a partial outage starting Oct 20, 2025, 16:57 UTC. It was marked resolved at Oct 20, 2025, 20:36 UTC.
- The incident lasted 3h 39m from first report to resolution.
- It was the 3rd longest of 4 significant outages Stytch reported in the 12 months up to it.
- Stytch had reported 1 other partial or major outage in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Stytch
Type: Incident Duration: 3 hours and 39 minutes Affected Components: Message deliverability Oct 20, 18:40:00 GMT+0 - Resolved - This incident has been resolved. We experienced elevated SMS OTP errors and delays, affecting roughly 9% of all messages and about 14% of SMS and WhatsApp messages. Oct 20, 18:38:00 GMT+0 - Monitoring - The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident. Oct 20, 16:57:00 GMT+0 - Investigating - SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider.
What our independent monitoring saw
Our independent monitoring of Stytch started after this incident, so this report is based on Stytch's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Stytch's overall reliability
84.8/100
Stytch has a reliability score of 84.8/100, with 99.82% effective uptime and 6 incidents over the last 90 days.
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