Monthly outage report

September 2025 business software outage report

In September 2025, the vendors we track reported 434 incidents, including 150 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

Category	Incidents	Partial / major	Clean vendors	Most incidents
E-commerce Platforms	10	3	7 of 13	Webflow (3)
Retail POS	11	6	12 of 16	Zettle by PayPal (5)
Shipping & Fulfillment Software	14	7	8 of 15	Veeqo (5)

Payments & finance

Category	Incidents	Partial / major	Clean vendors	Most incidents
Accounting Software	6	2	10 of 12	Wave (4)
Business Banking	10	7	13 of 15	Brex (6)
Expense Management Software	11	7	13 of 15	Brex (6)
KYC & Identity Verification	16	2	11 of 16	IDnow (5)
Payment Processors	11	1	10 of 15	Clover (4)
Payroll & HR Software	6	5	13 of 16	Remote (3)
Subscription Billing Platforms	13	4	10 of 16	Recharge (6)

Restaurants & hospitality

Category	Incidents	Partial / major	Clean vendors	Most incidents
Hotel Property Management Systems	2	1	15 of 16	RMS Cloud (2)
Restaurant Online Ordering Platforms	10	4	14 of 19	SpotOn (4)
Restaurant POS	19	8	10 of 18	Zettle by PayPal (5)
Restaurant Reservation Systems	24	23	12 of 15	Zenchef (17)
Vacation Rental Software	14	2	12 of 16	Hospitable (10)

Health, beauty & fitness

Category	Incidents	Partial / major	Clean vendors	Most incidents
Gym & Studio Management Software	5	1	13 of 16	Momence (2)
Salon & Spa Booking Software	8	3	12 of 15	GlossGenius (5)
Therapy Practice Management Software	10	1	11 of 16	IntakeQ / PracticeQ (4)
Veterinary Practice Management Software	7	4	9 of 13	Digitail (3)

Trades & property

Category	Incidents	Partial / major	Clean vendors	Most incidents
Auto Repair Shop Software	4	1	12 of 14	Shop-Ware (2)
Field Service Management	12	3	13 of 18	ServiceTitan (6)
Property Management Software	3	2	14 of 16	Propertyware (2)

Back office & professional services

Category	Incidents	Partial / major	Clean vendors	Most incidents
Appointment Scheduling Software	10	5	10 of 13	Acuity Scheduling (8)
Business Phone Systems	9	4	11 of 16	GoTo Connect (3)
Childcare Management Software	4	1	11 of 13	Procare (3)
Cloud Storage & Office Suites	7	1	13 of 16	Egnyte (3)
E-Signature Software	1	0	13 of 14	SignWell (1)
Employee Scheduling Software	12	3	10 of 14	7shifts (6)
Form & Survey Builders	6	1	12 of 15	Fillout (3)
Legal Practice Management Software	2	1	14 of 16	Actionstep (1)
Password Managers	9	6	9 of 12	1Password (7)
Project Management Software	9	3	10 of 16	Todoist (3)
Team Chat Apps	2	1	14 of 16	Element (1)
Video Conferencing	3	0	11 of 12	Pexip (3)

Marketing & customer communication

Category	Incidents	Partial / major	Clean vendors	Most incidents
Advertising Platforms	7	3	10 of 12	Criteo (5)
Affiliate & Partner Management Platforms	2	0	14 of 16	Post Affiliate Pro (1)
Affiliate Networks	11	5	9 of 13	Awin (5)
CRM Software	5	1	12 of 15	Close (2)
Email Marketing Platforms	16	3	9 of 15	Klaviyo (5)
Help Desk Software	16	4	9 of 15	Front (6)
Marketing Automation & CDPs	26	3	7 of 15	Klaviyo (5)
Push Notification Services	5	1	11 of 13	Braze (3)
Referral & Loyalty Programs	2	2	13 of 15	LoyaltyLion (1)
Social Media Management Tools	6	2	12 of 16	Agorapulse (3)
Web & Product Analytics	7	1	11 of 15	Hotjar (3)
Web Hosting	0	0	15 of 15	—

AI & developer tools

Category	Incidents	Partial / major	Clean vendors	Most incidents
AI Chat Assistants	1	0	9 of 10	Perplexity (1)
App Hosting Platforms	2	0	14 of 15	Northflank (2)
Authentication Providers	3	1	12 of 13	Kinde (3)
CDN & DNS Providers	4	1	15 of 16	DNSimple (4)
Cloud Providers	0	0	14 of 14	—
Code Hosting & CI/CD	1	0	14 of 15	Bitbucket (1)
LLM API Providers	6	1	13 of 16	Groq (3)
Managed Database Services	5	1	12 of 15	Prisma Postgres (3)
Monitoring & Observability	12	1	12 of 16	Datadog (5)
SMS & Voice APIs	0	0	15 of 15	—
Transactional Email APIs	22	6	7 of 14	SMTP2GO (6)

iGaming & betting technology

Category	Incidents	Partial / major	Clean vendors	Most incidents
iGaming Affiliate Software	1	0	13 of 14	Post Affiliate Pro (1)
iGaming CRM & Player Engagement	8	1	9 of 12	Braze (3)
iGaming Payment Providers	3	0	12 of 14	Volt (2)

Creators & events

Category	Incidents	Partial / major	Clean vendors	Most incidents
Event Ticketing Platforms	4	2	12 of 14	Ticket Tailor (2)
Online Course Platforms	5	3	12 of 15	Disco (2)

Longest outages in September 2025

Partial outageDaySmart SalonSep 23, 2025 · 45d 1h
Some Users Experiencing Degraded Remote Access Functionality
Partial outageSkeduloSep 24, 2025 · 7d 5h
Skedulo Plus Android 3.19.0 Navigation Error Causing Crashes on v2 forms
Partial outageDaySmart SalonSep 17, 2025 · 5d 19h
Issue with sending Marketing Campaigns to Clients
Partial outageSpendeskSep 29, 2025 · 3d 17h
Expense claims and invoice payment confirmation unavailable for UK customers
Partial outageVeeqoSep 19, 2025 · 3d 17h
Incident with some US Veeqo sellers being unable to purchase UPS shipment labels on Veeqo.
Partial outageFrontSep 19, 2025 · 3d 15h
Mobile app: Google sign in flow broken
Partial outageAgorapulseSep 12, 2025 · 3d 8h
Instagram posts failing with (#10) Application does not have permission for this action (code 10, subcode null) 'null - null' error message
Major outageZettle by PayPalSep 5, 2025 · 2d 20h
UK merchants not seeing payouts
Major outageVeeqoSep 5, 2025 · 2d 17h
Incident with reporting pages and digital picking dashboards not loading
Major outagePropertywareSep 5, 2025 · 2d 15h
Propertyware Phone Support Unavailable