Monthly outage report

October 2025 business software outage report

In October 2025, the vendors we track reported 796 incidents, including 340 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

Category	Incidents	Partial / major	Clean vendors	Most incidents
E-commerce Platforms	18	10	8 of 13	Volusion (8)
Retail POS	12	7	12 of 16	Zettle by PayPal (4)
Shipping & Fulfillment Software	18	8	7 of 15	Veeqo (6)

Payments & finance

Category	Incidents	Partial / major	Clean vendors	Most incidents
Accounting Software	10	3	9 of 12	Wave (6)
Business Banking	10	4	11 of 15	Wise Business (5)
Expense Management Software	11	5	10 of 15	Expensify (4)
KYC & Identity Verification	20	6	9 of 16	Onfido (Entrust) (7)
Payment Processors	8	2	12 of 15	Clover (3)
Payroll & HR Software	7	3	12 of 16	Justworks (3)
Subscription Billing Platforms	25	8	7 of 16	Recharge (5)

Restaurants & hospitality

Category	Incidents	Partial / major	Clean vendors	Most incidents
Hotel Property Management Systems	3	2	14 of 16	Apaleo (2)
Restaurant Online Ordering Platforms	29	12	9 of 19	SpotOn (8)
Restaurant POS	32	17	9 of 18	SpotOn (8)
Restaurant Reservation Systems	42	38	9 of 15	Zenchef (27)
Vacation Rental Software	54	20	12 of 16	Hospitable (48)

Health, beauty & fitness

Category	Incidents	Partial / major	Clean vendors	Most incidents
Gym & Studio Management Software	22	12	9 of 16	Arketa (13)
Salon & Spa Booking Software	18	9	9 of 15	GlossGenius (7)
Therapy Practice Management Software	10	3	10 of 16	Tebra (Kareo) (3)
Veterinary Practice Management Software	13	8	9 of 13	Digitail (6)

Trades & property

Category	Incidents	Partial / major	Clean vendors	Most incidents
Auto Repair Shop Software	4	2	12 of 14	Shop-Ware (2)
Field Service Management	17	8	9 of 18	Tradify (4)
Property Management Software	2	1	14 of 16	Buildium (1)

Back office & professional services

Category	Incidents	Partial / major	Clean vendors	Most incidents
Appointment Scheduling Software	16	13	9 of 13	Acuity Scheduling (7)
Business Phone Systems	20	11	7 of 16	CloudTalk (5)
Childcare Management Software	6	1	11 of 13	Procare (5)
Cloud Storage & Office Suites	10	5	10 of 16	ShareFile (3)
E-Signature Software	11	2	8 of 14	Yousign (4)
Employee Scheduling Software	11	5	7 of 14	Planday (4)
Form & Survey Builders	7	4	10 of 15	Feathery (2)
Legal Practice Management Software	11	7	12 of 16	Actionstep (7)
Password Managers	20	6	5 of 12	LastPass (6)
Project Management Software	24	10	9 of 16	Smartsheet (6)
Team Chat Apps	2	1	14 of 16	Twist (1)
Video Conferencing	8	3	8 of 12	GoTo Meeting (3)

Marketing & customer communication

Category	Incidents	Partial / major	Clean vendors	Most incidents
Advertising Platforms	4	2	9 of 12	Criteo (2)
Affiliate & Partner Management Platforms	6	0	13 of 16	impact.com (3)
Affiliate Networks	5	2	10 of 13	impact.com (3)
CRM Software	20	10	8 of 15	Close (5)
Email Marketing Platforms	29	7	6 of 15	Constant Contact (5)
Help Desk Software	24	6	7 of 15	Freshdesk (6)
Marketing Automation & CDPs	37	11	5 of 15	Hightouch (8)
Push Notification Services	16	2	7 of 13	Novu (5)
Referral & Loyalty Programs	5	3	12 of 15	Extole (2)
Social Media Management Tools	7	3	12 of 16	Agorapulse (3)
Web & Product Analytics	10	1	10 of 15	Fullstory (3)
Web Hosting	0	0	15 of 15	—

AI & developer tools

Category	Incidents	Partial / major	Clean vendors	Most incidents
AI Chat Assistants	2	2	9 of 10	Perplexity (2)
App Hosting Platforms	0	0	15 of 15	—
Authentication Providers	21	10	6 of 13	Ory Network (5)
CDN & DNS Providers	5	2	15 of 16	DNSimple (5)
Cloud Providers	7	1	11 of 14	UpCloud (4)
Code Hosting & CI/CD	11	4	12 of 15	Bitrise (6)
LLM API Providers	14	3	11 of 16	Groq (5)
Managed Database Services	21	12	9 of 15	Convex (10)
Monitoring & Observability	16	11	10 of 16	Datadog (5)
SMS & Voice APIs	7	3	12 of 15	Plivo (4)
Transactional Email APIs	17	5	6 of 14	Mailjet (3)

iGaming & betting technology

Category	Incidents	Partial / major	Clean vendors	Most incidents
iGaming Affiliate Software	0	0	14 of 14	—
iGaming CRM & Player Engagement	9	4	8 of 12	Optimove (4)
iGaming Payment Providers	1	1	13 of 14	MiFinity (1)

Creators & events

Category	Incidents	Partial / major	Clean vendors	Most incidents
Event Ticketing Platforms	12	3	9 of 14	Ticket Tailor (6)
Online Course Platforms	10	2	10 of 15	Thinkific (3)

Longest outages in October 2025

Partial outageTeachableOct 2, 2025 · 61d 20h
Temporary service disruption for selling support in Taiwan
Partial outageUniverseOct 22, 2025 · 29d 3h
Account-Level Dashboard Data Latency
Partial outageSpendeskOct 20, 2025 · 13d 19h
Delays and errors during card transaction processing
Partial outageCloudTalkOct 6, 2025 · 7d 2h
incoming calls on mobile are not working now
Partial outageOnceHubOct 10, 2025 · 3d 16h
We’ve identified an issue that will prevent Users from being added when a Team is selected in the 'Add Users' pop-up.
Partial outageFirebase (Firestore & Realtime Database)Oct 31, 2025 · 3d 4h
Realtime Database Cloud Functions triggers not firing
Partial outageBirdOct 21, 2025 · 2d 17h
Slow processing of messages through Viber
Partial outageUniverseOct 20, 2025 · 2d 2h
Global AWS Outage
Partial outageDatadogOct 20, 2025 · 2d 1h
Multiple products impacted with data delays
Partial outageHungerRushOct 20, 2025 · 1d 22h
HungerRush Credit Card Readers