Monthly outage report

December 2025 business software outage report

In December 2025, the vendors we track reported 489 incidents, including 179 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

Category	Incidents	Partial / major	Clean vendors	Most incidents
E-commerce Platforms	8	4	10 of 13	Squarespace (4)
Retail POS	2	1	15 of 16	Epos Now (2)
Shipping & Fulfillment Software	26	6	7 of 15	ShipStation (8)

Payments & finance

Category	Incidents	Partial / major	Clean vendors	Most incidents
Accounting Software	6	5	8 of 12	QuickBooks Online (2)
Business Banking	3	3	13 of 15	Wise Business (2)
Expense Management Software	14	4	10 of 15	Pleo (5)
KYC & Identity Verification	15	6	10 of 16	Onfido (Entrust) (7)
Payment Processors	4	1	12 of 15	Paddle (2)
Payroll & HR Software	13	10	8 of 16	Remote (4)
Subscription Billing Platforms	13	3	10 of 16	Chargebee (5)

Restaurants & hospitality

Category	Incidents	Partial / major	Clean vendors	Most incidents
Hotel Property Management Systems	2	0	15 of 16	RMS Cloud (2)
Restaurant Online Ordering Platforms	17	7	13 of 19	Toast (7)
Restaurant POS	12	4	14 of 18	Toast (7)
Restaurant Reservation Systems	14	11	12 of 15	Zenchef (9)
Vacation Rental Software	14	4	12 of 16	Hospitable (7)

Health, beauty & fitness

Category	Incidents	Partial / major	Clean vendors	Most incidents
Gym & Studio Management Software	20	11	11 of 16	Arketa (9)
Salon & Spa Booking Software	7	5	10 of 15	GlossGenius (3)
Therapy Practice Management Software	4	2	12 of 16	IntakeQ / PracticeQ (1)
Veterinary Practice Management Software	5	2	10 of 13	Vetspire (3)

Trades & property

Category	Incidents	Partial / major	Clean vendors	Most incidents
Auto Repair Shop Software	3	0	12 of 14	Protractor (2)
Field Service Management	20	4	10 of 18	Jobber (9)
Property Management Software	1	0	15 of 16	Buildium (1)

Back office & professional services

Category	Incidents	Partial / major	Clean vendors	Most incidents
Appointment Scheduling Software	6	4	10 of 13	Chili Piper (3)
Business Phone Systems	20	5	9 of 16	RingCentral (8)
Childcare Management Software	3	0	11 of 13	Procare (2)
Cloud Storage & Office Suites	7	2	12 of 16	Egnyte (3)
E-Signature Software	11	7	10 of 14	Yousign (8)
Employee Scheduling Software	3	1	13 of 14	Deputy (3)
Form & Survey Builders	5	0	13 of 15	Fillout (3)
Legal Practice Management Software	1	0	15 of 16	Actionstep (1)
Password Managers	6	1	6 of 12	1Password (1)
Project Management Software	14	6	10 of 16	Jira (3)
Team Chat Apps	2	1	14 of 16	Element (1)
Video Conferencing	5	1	8 of 12	RingCentral Video (2)

Marketing & customer communication

Category	Incidents	Partial / major	Clean vendors	Most incidents
Advertising Platforms	3	2	11 of 12	Criteo (3)
Affiliate & Partner Management Platforms	3	3	14 of 16	impact.com (2)
Affiliate Networks	4	3	10 of 13	impact.com (2)
CRM Software	11	2	10 of 15	Freshsales (3)
Email Marketing Platforms	17	5	8 of 15	Klaviyo (5)
Help Desk Software	18	7	7 of 15	Freshdesk (4)
Marketing Automation & CDPs	26	5	5 of 15	Optimove (6)
Push Notification Services	2	1	11 of 13	Batch (1)
Referral & Loyalty Programs	3	0	13 of 15	Yotpo Loyalty & Referrals (2)
Social Media Management Tools	8	4	11 of 16	Agorapulse (3)
Web & Product Analytics	5	1	11 of 15	Mixpanel (2)
Web Hosting	3	1	14 of 15	Cloudways (3)

AI & developer tools

Category	Incidents	Partial / major	Clean vendors	Most incidents
AI Chat Assistants	1	1	9 of 10	Perplexity (1)
App Hosting Platforms	1	1	14 of 15	Northflank (1)
Authentication Providers	19	7	7 of 13	Okta Workforce Identity (6)
CDN & DNS Providers	8	1	14 of 16	DNSimple (7)
Cloud Providers	5	0	12 of 14	UpCloud (4)
Code Hosting & CI/CD	4	1	12 of 15	Bitrise (2)
LLM API Providers	8	1	12 of 16	Groq (4)
Managed Database Services	7	4	12 of 15	Aiven (4)
Monitoring & Observability	10	4	11 of 16	Datadog (3)
SMS & Voice APIs	2	1	13 of 15	Africa's Talking (1)
Transactional Email APIs	15	3	10 of 14	SparkPost (Bird) (6)

iGaming & betting technology

Category	Incidents	Partial / major	Clean vendors	Most incidents
iGaming Affiliate Software	0	0	14 of 14	—
iGaming CRM & Player Engagement	12	0	8 of 12	Optimove (6)
iGaming Payment Providers	3	3	13 of 14	MiFinity (3)

Creators & events

Category	Incidents	Partial / major	Clean vendors	Most incidents
Event Ticketing Platforms	3	0	11 of 14	Eventbrite (1)
Online Course Platforms	14	4	10 of 15	Teachable (6)

Longest outages in December 2025

Major outageAuth0Dec 4, 2025 · 350d 14h
Tenant Dashboards unavailable
Partial outageTeachableDec 3, 2025 · 14d 3h
Email Deliverability Issues to Yahoo Addresses
Partial outageHoneycombDec 5, 2025 · 11d 18h
Querying and Ingest issues in EU
Partial outageMeta Business SuiteDec 3, 2025 · 1d 9h
Sharing and Content Management disruption
Partial outagePractice BetterDec 3, 2025 · 1d 6h
Natural Dispensary Disruption
Partial outageCriteoDec 11, 2025 · 1d 3h
Data Processing Delays - Reporting Tools Affected
Partial outageClickSendDec 8, 2025 · 22h 49m
UK Outage/Connection Issues - formerly Dashboard Outage (UK Customers)
Partial outageQu POSDec 15, 2025 · 21h 48m
Esper System Outage
Partial outageBigChangeDec 16, 2025 · 21h 38m
Issue with Snowflake
Major outageEasyPostDec 23, 2025 · 19h 15m
Canada Post Carrier Outage