Monthly outage report

January 2026 business software outage report

In January 2026, the vendors we track reported 578 incidents, including 188 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

Category	Incidents	Partial / major	Clean vendors	Most incidents
E-commerce Platforms	5	2	10 of 13	Squarespace (3)
Retail POS	1	0	15 of 16	Zettle by PayPal (1)
Shipping & Fulfillment Software	18	6	6 of 15	ShipStation (4)

Payments & finance

Category	Incidents	Partial / major	Clean vendors	Most incidents
Accounting Software	12	4	7 of 12	Wave (5)
Business Banking	9	6	12 of 15	Wise Business (5)
Expense Management Software	14	11	10 of 15	Pleo (5)
KYC & Identity Verification	27	10	9 of 16	Onfido (Entrust) (7)
Payment Processors	8	1	11 of 15	Adyen (3)
Payroll & HR Software	14	9	11 of 16	Rippling (5)
Subscription Billing Platforms	7	2	13 of 16	Maxio (4)

Restaurants & hospitality

Category	Incidents	Partial / major	Clean vendors	Most incidents
Hotel Property Management Systems	5	1	14 of 16	RMS Cloud (4)
Restaurant Online Ordering Platforms	7	2	16 of 19	Olo (3)
Restaurant POS	6	3	13 of 18	Toast (2)
Restaurant Reservation Systems	5	4	12 of 15	Zenchef (3)
Vacation Rental Software	16	9	12 of 16	Hospitable (11)

Health, beauty & fitness

Category	Incidents	Partial / major	Clean vendors	Most incidents
Gym & Studio Management Software	9	6	13 of 16	Arketa (6)
Salon & Spa Booking Software	13	3	10 of 15	Boulevard (7)
Therapy Practice Management Software	5	1	13 of 16	Cliniko (2)
Veterinary Practice Management Software	13	5	7 of 13	Provet Cloud (5)

Trades & property

Category	Incidents	Partial / major	Clean vendors	Most incidents
Auto Repair Shop Software	8	1	11 of 14	Protractor (6)
Field Service Management	26	11	9 of 18	Jobber (12)
Property Management Software	2	0	15 of 16	Rent Manager (2)

Back office & professional services

Category	Incidents	Partial / major	Clean vendors	Most incidents
Appointment Scheduling Software	2	2	11 of 13	Sign In Scheduling (formerly 10to8) (1)
Business Phone Systems	22	12	7 of 16	Nextiva (5)
Childcare Management Software	1	0	12 of 13	Procare (1)
Cloud Storage & Office Suites	13	4	10 of 16	Box (3)
E-Signature Software	14	1	6 of 14	Docusign (5)
Employee Scheduling Software	8	2	10 of 14	7shifts (2)
Form & Survey Builders	6	2	11 of 15	SurveyMonkey (3)
Legal Practice Management Software	3	1	14 of 16	Clio (2)
Password Managers	6	0	10 of 12	1Password (4)
Project Management Software	18	8	9 of 16	Asana (4)
Team Chat Apps	2	2	14 of 16	Wire (1)
Video Conferencing	6	3	10 of 12	Livestorm (4)

Marketing & customer communication

Category	Incidents	Partial / major	Clean vendors	Most incidents
Advertising Platforms	10	4	9 of 12	AdRoll (4)
Affiliate & Partner Management Platforms	3	0	15 of 16	impact.com (3)
Affiliate Networks	4	0	11 of 13	impact.com (3)
CRM Software	13	3	11 of 15	HubSpot CRM (4)
Email Marketing Platforms	17	2	7 of 15	HubSpot Marketing Hub (4)
Help Desk Software	21	6	8 of 15	Freshdesk (7)
Marketing Automation & CDPs	34	8	3 of 15	Optimove (6)
Push Notification Services	12	2	9 of 13	Braze (4)
Referral & Loyalty Programs	4	0	14 of 15	Extole (4)
Social Media Management Tools	14	5	11 of 16	Agorapulse (6)
Web & Product Analytics	13	2	8 of 15	Heap (4)
Web Hosting	12	1	12 of 15	Cloudways (5)

AI & developer tools

Category	Incidents	Partial / major	Clean vendors	Most incidents
AI Chat Assistants	0	0	10 of 10	—
App Hosting Platforms	0	0	15 of 15	—
Authentication Providers	11	2	7 of 13	Okta Workforce Identity (3)
CDN & DNS Providers	3	1	14 of 16	DNSimple (2)
Cloud Providers	9	0	11 of 14	UpCloud (5)
Code Hosting & CI/CD	4	1	13 of 15	Bitbucket (3)
LLM API Providers	7	2	13 of 16	Cerebras Inference (4)
Managed Database Services	14	5	9 of 15	Convex (5)
Monitoring & Observability	25	9	7 of 16	Splunk Observability Cloud (8)
SMS & Voice APIs	5	0	12 of 15	Bird (2)
Transactional Email APIs	9	1	9 of 14	SMTP2GO (3)

iGaming & betting technology

Category	Incidents	Partial / major	Clean vendors	Most incidents
iGaming Affiliate Software	0	0	14 of 14	—
iGaming CRM & Player Engagement	17	4	7 of 12	Optimove (6)
iGaming Payment Providers	2	2	13 of 14	MiFinity (2)

Creators & events

Category	Incidents	Partial / major	Clean vendors	Most incidents
Event Ticketing Platforms	0	0	14 of 14	—
Online Course Platforms	19	4	8 of 15	Teachable (7)

Longest outages in January 2026

Major outageIDEXX CornerstoneJan 5, 2026 · 267d 1h
SmartOrder – Patterson Ordering Unavailable
Partial outageVonage Business CommunicationsJan 21, 2026 · 4d 23h
SMS Issue - Unable to send SMS
Partial outageSkeduloJan 15, 2026 · 4d 22h
Skedulo Web App Errors
Partial outageSpendeskJan 19, 2026 · 3d 1h
3DS authentication and enrollment failures on the mobile app
Partial outageWaveJan 26, 2026 · 2d 21h
1099-NEC Form Availability for Payroll Subscribers
Partial outageSkyTab (Shift4)Jan 15, 2026 · 2d 3h
Lighthouse Locked Tickets
Partial outagePandleJan 27, 2026 · 1d 15h
Investigating Performance and Cash Flow Reporting Issues
Partial outageTeachableJan 17, 2026 · 1d 11h
Limited payment options available for some regions
Partial outageSocialBeeJan 26, 2026 · 1d 6h
[Identified] TikTok Publishing Issue
Major outageProvet CloudJan 22, 2026 · 1d 6h
Online booking disabled