Help Desk Software · monthly outage report

Help Desk Software outages: January 2026

The 15 help desk platforms we track reported 21 incidents in January 2026. Freshdesk reported the most (7). 8 had a clean month: Crisp, Gorgias, HappyFox, Hiver, Intercom, LiveAgent, Zendesk, Zoho Desk.

VendorIncidentsPartial / majorOutage timeLongestWe detected
Freshdesk7112h 41m12h 41m0
Gladly4226m8h 52m0
HubSpot Service Hub30—3h 25m0
Front2212h 36m8h 47m0
Help Scout20—9h 55m0
Kustomer20—1d 3h0
Tidio1129m29m0
Crisp00——0
Gorgias00——0
HappyFox00——0
Hiver00——0
Intercom00——0
LiveAgent00——0
Zendesk00——0
Zoho Desk00——0

Longest Help Desk Software outages in January 2026

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