Outage report · Partial outage

Chargebee outage on Oct 20, 2025

AWS Outage Impacting Chargebee Services

SeverityPartial outage

StartedOct 20, 2025, 09:42UTC

ResolvedOct 21, 2025, 02:33UTC

Duration16h 51m

What happened

Chargebee reported a partial outage starting Oct 20, 2025, 09:42 UTC, affecting Admin Console (US), API (US), Checkout (US), Webhooks (US), Dashboard (US), API (EU), Checkout (EU), Webhooks (EU) and 7 more. It was marked resolved at Oct 21, 2025, 02:33 UTC.

The incident lasted 16h 51m from first report to resolution.
It was the longest significant outage Chargebee reported in the 12 months up to it.
Chargebee had reported no other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Chargebee

# **Incident Overview:** **On October 20, 2025**, a major outage in the [**AWS US-EAST-1**](https://aws.amazon.com/message/101925/) region impacted multiple global services, including components critical to our infrastructure. Between **06:46 AM UTC and 09:30 AM UTC**, we experienced major failures in our systems primarily due to **DNS resolution** issues and **EC2 instance scaling** impairments within AWS. This resulted in degraded performance and limited availability of our services during that window. # **Root Cause and Timelines:** **06:46 AM – 09:30 AM UTC, 20th October \(Major Impact Window\)** * We began observing increased error rates and DNS lookup failures from **06:48 AM** UTC. Critical AWS services such as DynamoDB, SQS, STS, EC2, and Lambda were fully degraded. * The AWS outage - rooted in a DNS resolution failure of EC2 services - prevented us from provisioning new instances and caused some of our application servers to become unhealthy. Since we couldn’t provision ne

Read Chargebee's official incident report ↗