Outage report · Partial outage

Sumsub outage on Mar 2, 2026

AWS UAE Region Infrastructure Degradation

SeverityPartial outage

StartedMar 2, 2026, 08:06UTC

ResolvedApr 28, 2026, 10:08UTC

Duration57d 2h

What happened

Sumsub reported a partial outage starting Mar 2, 2026, 08:06 UTC, affecting API, MobileSDK, WebSDK. It was marked resolved at Apr 28, 2026, 10:08 UTC.

The incident lasted 57d 2h from first report to resolution.
It was the longest significant outage Sumsub reported in the 12 months up to it.
Sumsub had reported no other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Sumsub

As there is currently no estimated time of resolution from AWS regarding the UAE region outage, we are closing this incident. All affected customers have been successfully migrated to alternative regions shortly after the incident began, and services are fully operational. Our services remain available and can be used as usual — no action is required on your side. Once the upstream infrastructure in the UAE region is restored and stable, we will automatically migrate operations back without disruption. We will continue to monitor the situation internally and appreciate your understanding. Should you have any particular concerns in regards to this incident, please, feel free to reach our Support Team.

Read Sumsub's official incident report ↗