Help Desk Software · monthly outage report

Help Desk Software outages: January 2025

The 15 help desk platforms we track reported 6 incidents in January 2025. Hiver reported the most (3). 12 had a clean month: Crisp, Front, Gladly, Gorgias, HappyFox, Help Scout, HubSpot Service Hub, Intercom, LiveAgent, Tidio, Zendesk, Zoho Desk.

VendorIncidentsPartial / majorOutage timeLongestWe detected
Hiver3239m1h 22m0
Freshdesk222h 52m1h 33m0
Kustomer10—27m0
Crisp00——0
Front00——0
Gladly00——0
Gorgias00——0
HappyFox00——0
Help Scout00——0
HubSpot Service Hub00——0
Intercom00——0
LiveAgent00——0
Tidio00——0
Zendesk00——0
Zoho Desk00——0

Longest Help Desk Software outages in January 2025

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