Monthly outage report

May 2026 business software outage report

In May 2026, the vendors we track reported 897 incidents, including 296 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

Category	Incidents	Partial / major	Clean vendors	Most incidents
E-commerce Platforms	9	3	8 of 13	Wix (3)
Retail POS	13	4	11 of 16	SumUp (6)
Shipping & Fulfillment Software	36	20	8 of 15	AfterShip (15)

Payments & finance

Category	Incidents	Partial / major	Clean vendors	Most incidents
Accounting Software	9	4	9 of 12	Wave (4)
Business Banking	15	2	12 of 15	Tide (7)
Expense Management Software	19	7	8 of 15	Expensify (6)
KYC & Identity Verification	29	9	7 of 16	Sumsub (8)
Payment Processors	25	7	5 of 15	Stripe (7)
Payroll & HR Software	20	8	9 of 16	Personio (6)
Subscription Billing Platforms	22	7	8 of 16	Chargebee (5)

Restaurants & hospitality

Category	Incidents	Partial / major	Clean vendors	Most incidents
Hotel Property Management Systems	2	0	14 of 16	Apaleo (1)
Restaurant Online Ordering Platforms	15	6	9 of 19	Olo (5)
Restaurant POS	22	6	7 of 18	SumUp (6)
Restaurant Reservation Systems	21	17	12 of 15	Zenchef (14)
Vacation Rental Software	24	16	12 of 16	Hospitable (18)

Health, beauty & fitness

Category	Incidents	Partial / major	Clean vendors	Most incidents
Gym & Studio Management Software	18	5	9 of 16	Mindbody (6)
Salon & Spa Booking Software	19	5	8 of 15	Booker (6)
Therapy Practice Management Software	4	0	12 of 16	Cliniko (1)
Veterinary Practice Management Software	7	2	10 of 13	Vetspire (5)

Trades & property

Category	Incidents	Partial / major	Clean vendors	Most incidents
Auto Repair Shop Software	6	1	11 of 14	Protractor (2)
Field Service Management	26	8	9 of 18	BigChange (6)
Property Management Software	1	1	15 of 16	Entrata (1)

Back office & professional services

Category	Incidents	Partial / major	Clean vendors	Most incidents
Appointment Scheduling Software	8	4	7 of 13	Acuity Scheduling (3)
Business Phone Systems	28	8	6 of 16	RingCentral (7)
Childcare Management Software	3	0	11 of 13	Famly (2)
Cloud Storage & Office Suites	15	6	11 of 16	Sync.com (4)
E-Signature Software	19	4	8 of 14	Docusign (8)
Employee Scheduling Software	8	5	9 of 14	Connecteam (3)
Form & Survey Builders	4	2	12 of 15	SurveyMonkey (2)
Legal Practice Management Software	9	3	12 of 16	Clio (4)
Password Managers	4	2	9 of 12	1Password (2)
Project Management Software	20	7	9 of 16	Jira (6)
Team Chat Apps	13	8	11 of 16	Slack (6)
Video Conferencing	15	6	6 of 12	Livestorm (5)

Marketing & customer communication

Category	Incidents	Partial / major	Clean vendors	Most incidents
Advertising Platforms	4	3	8 of 12	AdRoll (1)
Affiliate & Partner Management Platforms	3	2	13 of 16	PartnerStack (1)
Affiliate Networks	2	1	11 of 13	Digistore24 (1)
CRM Software	14	1	10 of 15	Freshsales (5)
Email Marketing Platforms	13	2	9 of 15	Klaviyo (5)
Help Desk Software	34	10	5 of 15	Freshdesk (10)
Marketing Automation & CDPs	27	5	4 of 15	Klaviyo (5)
Push Notification Services	19	4	6 of 13	Batch (5)
Referral & Loyalty Programs	6	0	12 of 15	Extole (3)
Social Media Management Tools	26	7	8 of 16	Hootsuite (6)
Web & Product Analytics	20	2	10 of 15	Pendo (8)
Web Hosting	15	6	11 of 15	Cloudways (6)

AI & developer tools

Category	Incidents	Partial / major	Clean vendors	Most incidents
AI Chat Assistants	2	0	8 of 10	Gemini (1)
App Hosting Platforms	40	10	8 of 15	Netlify (20)
Authentication Providers	16	6	8 of 13	WorkOS (9)
CDN & DNS Providers	21	9	10 of 16	Imperva (7)
Cloud Providers	19	3	8 of 14	DigitalOcean (10)
Code Hosting & CI/CD	27	8	9 of 15	Buildkite (16)
LLM API Providers	9	1	12 of 16	Mistral API (6)
Managed Database Services	39	13	5 of 15	MongoDB Atlas (8)
Monitoring & Observability	42	18	6 of 16	Sentry (9)
SMS & Voice APIs	5	0	10 of 15	Africa's Talking (1)
Transactional Email APIs	10	1	9 of 14	SparkPost (Bird) (4)

iGaming & betting technology

Category	Incidents	Partial / major	Clean vendors	Most incidents
iGaming Affiliate Software	1	1	13 of 14	Post Affiliate Pro (1)
iGaming CRM & Player Engagement	10	0	8 of 12	Braze (4)
iGaming Payment Providers	2	0	12 of 14	Volt (1)

Creators & events

Category	Incidents	Partial / major	Clean vendors	Most incidents
Event Ticketing Platforms	0	0	14 of 14	—
Online Course Platforms	21	3	6 of 15	Kajabi (7)

Longest outages in May 2026

Partial outageTockMay 15, 2026 · 62d
Investigating a potential service disruption
Partial outageLiquid WebMay 11, 2026 · 25d 23h
Security Advisory: Linux Privilege Escalation Vulnerability (CVE-2026-31431)
Partial outageXeroMay 7, 2026 · 8d 5h
Global: Resolved – Platform stable, Post Incident Summary to follow
Partial outageQuo (formerly OpenPhone)May 26, 2026 · 6d 2h
Degraded Performance of Call Events
Partial outageImpervaMay 29, 2026 · 5d 13h
[INC-1055] New York 2, NY (EWR) Data Center Issue
Partial outageFrontMay 28, 2026 · 4d 5h
[office365] Office channels offline preventing emails being sent or received
Partial outageSprinklrMay 8, 2026 · 3d 11h
AWS US-East1 Service Degradation
Partial outageSkeduloMay 21, 2026 · 3d
Issues loading the Skedulo web app
Partial outageImpervaMay 19, 2026 · 3d
[INC-1045] Imperva Management Portal Configuration Changes Issue
Partial outageVista SocialMay 11, 2026 · 2d 20h
MCP server is experiencing a system issue