Help Desk Software · monthly outage report

Help Desk Software outages: May 2026

The 15 help desk platforms we track reported 34 incidents in May 2026. Freshdesk reported the most (10). 5 had a clean month: Crisp, HappyFox, Tidio, Zendesk, Zoho Desk.

Vendor	Incidents	Partial / major	Outage time	Longest
Freshdesk	10	2	8h 44m	3d
Gorgias	7	4	21h 20m	14h 39m
Gladly	3	1	1h 56m	1h 56m
HubSpot Service Hub	3	0	—	1d 3h
Kustomer	3	0	—	2h 7m
Help Scout	2	0	—	1h 47m
Hiver	2	2	8h 3m	7h 54m
Intercom	2	0	—	8h 17m
Front	1	1	3d	3d
LiveAgent	1	0	—	—
Crisp	0	0	—	—
HappyFox	0	0	—	—
Tidio	0	0	—	—
Zendesk	0	0	—	—
Zoho Desk	0	0	—	—

Longest Help Desk Software outages in May 2026

Partial outageFrontMay 28, 2026 · 4d 5h
[office365] Office channels offline preventing emails being sent or received
Partial outageGorgiasMay 27, 2026 · 14h 39m
AI Agent degraded performance
Major outageHiverMay 4, 2026 · 7h 54m
Hiver email synchronization is experiencing a downtime.
Partial outageFreshdeskMay 27, 2026 · 7h 6m
Partial Outage in Freshdesk
Partial outageGorgiasMay 27, 2026 · 3h 42m
AI Agent - Too many handovers
Partial outageGladlyMay 20, 2026 · 1h 56m
Gladly AI Issues Identified
Partial outageGorgiasMay 21, 2026 · 1h 40m
Some merchands are reporting orders missing from the widgets / search
Partial outageFreshdeskMay 19, 2026 · 1h 38m
Issue with AI Agents in EUN region
Partial outageGorgiasMay 21, 2026 · 1h 19m
Ticket Search is delaying on one of the helpdesk cluster
Partial outageHiverMay 13, 2026 · 9m
Unable to Change Status and Assign Emails in Hiver for Gmail

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