Help Desk Software · monthly outage report

Help Desk Software outages: November 2025

The 15 help desk platforms we track reported 16 incidents in November 2025. Freshdesk reported the most (6). 8 had a clean month: Crisp, Gladly, Gorgias, HubSpot Service Hub, Intercom, LiveAgent, Zendesk, Zoho Desk.

Vendor	Incidents	Partial / major	Outage time	Longest
Freshdesk	6	3	11h 24m	7h 39m
HappyFox	3	3	—	—
Kustomer	3	0	—	7h 5m
Front	1	1	2h 57m	2h 57m
Help Scout	1	1	8m	8m
Hiver	1	1	—	—
Tidio	1	0	—	8h 25m
Crisp	0	0	—	—
Gladly	0	0	—	—
Gorgias	0	0	—	—
HubSpot Service Hub	0	0	—	—
Intercom	0	0	—	—
LiveAgent	0	0	—	—
Zendesk	0	0	—	—
Zoho Desk	0	0	—	—

Longest Help Desk Software outages in November 2025

Partial outageFreshdeskNov 15, 2025 · 7h 39m
Issue with Ticket creation
Partial outageFrontNov 21, 2025 · 2h 57m
[by_company_00017] Front App Outage
Partial outageFreshdeskNov 17, 2025 · 2h 3m
Issue with webapp in freshdesk IND region
Partial outageFreshdeskNov 15, 2025 · 1h 42m
Issue with Ticket creation
Partial outageHelp ScoutNov 14, 2025 · 8m
Temporary Outage and Slow Loading across Help Scout
Partial outageHappyFoxNov 1, 2025 · <1m
Outage due to webserver configuration issue
Partial outageHiverNov 18, 2025 · <1m
Hiver's Automation services downtime
Major outageHappyFoxNov 21, 2025 · <1m
Application Access issues due to Cloudflare outage
Major outageHappyFoxNov 21, 2025 · <1m
Application outage on a subset of accounts

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