Help Desk Software · monthly outage report

Help Desk Software outages: August 2026

The 15 help desk platforms we track reported 32 incidents in August 2026. Freshdesk reported the most (8). 5 had a clean month: Crisp, HappyFox, LiveAgent, Tidio, Zoho Desk.

Vendor	Incidents	Partial / major	Outage time	Longest
Freshdesk	8	2	20m	11h 7m
Help Scout	5	0	—	3h 57m
Zendesk	4	4	4h 5m	1h 42m
Gorgias	3	3	22h 47m	20h 28m
HubSpot Service Hub	3	0	—	2h 30m
Intercom	3	2	56m	5h 41m
Front	2	0	—	1h 8m
Gladly	2	1	53m	4h 47m
Hiver	1	1	14m	14m
Kustomer	1	0	—	26m
Crisp	0	0	—	—
HappyFox	0	0	—	—
LiveAgent	0	0	—	—
Tidio	0	0	—	—
Zoho Desk	0	0	—	—

Longest Help Desk Software outages in August 2026

Partial outageGorgiasAug 11, 2026 · 20h 28m
WhatsApp: Unexpected Ticket Activity
Partial outageZendeskAug 19, 2026 · 1h 42m
Third-Party Apps Experiencing Errors and Timeouts
Partial outageGorgiasAug 11, 2026 · 1h 40m
CORS issues on signup
Partial outageZendeskAug 13, 2026 · 1h 24m
Pod 28 & 29 Errors - Multiple Products
Major outageGladlyAug 1, 2026 · 53m
Investigating Login Issue
Partial outageGorgiasAug 27, 2026 · 40m
Ticket, order and product search showing outdated results
Partial outageZendeskAug 4, 2026 · 37m
Zendesk Support is unaccessible.
Partial outageIntercomAug 19, 2026 · 33m
Issues with Shopify integration
Partial outageIntercomAug 26, 2026 · 23m
Fin not answering in the USA region
Partial outageZendeskAug 3, 2026 · 22m
Customers in pod 17 have been unable to access Zendesk Product

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