Help Desk Software · monthly outage report

Help Desk Software outages: September 2026

The 15 help desk platforms we track reported 35 incidents in September 2026. Gorgias reported the most (8). 6 had a clean month: Crisp, HappyFox, Hiver, LiveAgent, Tidio, Zoho Desk.

Vendor	Incidents	Partial / major	Outage time	Longest
Gorgias	8	6	14h 35m	4h 22m
Freshdesk	6	0	—	17h 28m
Gladly	4	1	9h 22m	9h 22m
Intercom	4	1	12m	5h 27m
Zendesk	4	3	12h 12m	6h 40m
Front	3	0	—	4h 23m
HubSpot Service Hub	3	0	—	1h 20m
Kustomer	2	0	—	27m
Help Scout	1	0	—	36m
Crisp	0	0	—	—
HappyFox	0	0	—	—
Hiver	0	0	—	—
LiveAgent	0	0	—	—
Tidio	0	0	—	—
Zoho Desk	0	0	—	—

Longest Help Desk Software outages in September 2026

Partial outageGladlySep 10, 2026 · 9h 22m
Intermittent Report Loading Issues
Partial outageZendeskSep 21, 2026 · 6h 40m
Outbound email delivery failures to some mail providers
Partial outageGorgiasSep 2, 2026 · 4h 22m
Instagram direct message delayed ingestion
Partial outageGorgiasSep 1, 2026 · 3h 39m
Cloud service provider network incident may affect a subset of Gorgias Customers
Partial outageGorgiasSep 30, 2026 · 3h 38m
Increased latency in the ai agent
Partial outageZendeskSep 16, 2026 · 3h 20m
Ticket Status Deactivated and Unable to Be Reactivated - Multiple Pods
Major outageZendeskSep 1, 2026 · 2h 12m
Issues with Voice calls and call functions
Partial outageGorgiasSep 16, 2026 · 1h 14m
Customer sidebar search not working
Partial outageGorgiasSep 1, 2026 · 55m
Voice/SMS functionality degraded due to a Twilio incident
Partial outageGorgiasSep 15, 2026 · 46m
Issues with closing tickets

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